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What are the shipping & return costs?
- Free shipping within EU.
- You will be responsible for cost of returning the item.
- Refunds will given after inspection of the item. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
**Please note that costumers from USA & Canada maybe responsible for their own import duty, taxes & compliance rates. To see what it may cost visit Import Calculator.
30 day return policy
We want you to be happy with your order. If you are not then we are happy to give you a full refund. The cost of return shipping will however be your responsibility. Please note you may exercise the right of withdrawal within 30 days from the date you receive the consignment (the working days are calculated from the proven date of delivery).
Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged, with the original labels attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 30 days to the account you paid with only if the articles are undamaged.
Please note we are a very small company in early stages of our journey. We hope to offer a free return worldwide service when the company expands.
What is the ASANOX warranty and repairs policy?
ASANOX products are made with the highest quality materials and craftsmanship, to protect you in some of the most bitter weather conditions. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided.
Our service does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. Please note, this service is void if the inside garment tags are removed. For any damage not covered under the service, ASANOX may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.
Note: In accordance with our Health & Safety Practices, in order for us to service your claim your item must be freshly cleaned. If your item has not been cleaned before it arrives we will be happy to clean it for you for a nominal charge, which we’ll confirm with you first.
Why Do We Offer Fur?
For ASANOX, functionality is paramount. We offer a SAGA certified Finracoon fur because it's ability to protect against frostbite and bitter winds is superior to faux fur. Fur trim around a hood works to disrupt airflow and create turbulent (warm air), which protects the face.
Fur breeding regulations in the EU are the strictest in the world. The farm certification program provides added assurances since, in order to be awarded the certificate, a fur farm must exceed the current legal requirements. An important factor is the transparency of all operations. The Finnish Fur Breeders' Association and its stakeholders developed the certification criteria to cover the most important sectors of various farm operations. The certification criteria for a fur farm are: animal health and welfare, housing conditions, feeding, breeding, environmental protection and farm hygiene. The lives of animals bred on a certified farm and the fur production chain are documented and traceable. The Finnish authorities inspect fur farms regularly, paying attention to both animal welfare and the environmental protection measures taken by the farm.
How do our Jackets fit?
We always advise that you measure yourself properly with a tape measure before purchasing it, as individual style and comfort can vary by style. If you are still unsure of your size please do contact us and we can help work out the best option for you.
Who manufactures our clothes?
We source our clothes from a small family run factory in Asia of which complies to the highest ethical standards and has even won awards for employee satisfaction. The factory also produces for well known technical luxury brands of whom only work with the best highly regulated manufacturers.