F.A.Q


What are the shipping costs?

Returns

Those living in the UK will receive free return shipping. Unfortunately because we are a young company we are not positioned to offer a free service overseas. We do hope to offer this service as the company grows. Sorry for any inconvenience.

Shipping Costs

Destination Cost
UK & northern Ireland £4.95 -9.95
European countries                  €5.75 -11.50
America & Canada              $30**
FREE UK & EU  spend over £300/€350

 

 **Please note that costumers from USA & Canada are responsible for their own import duty, taxes & compliance rates. To see what it may cost visit www.dutycalculator.com.

30 day return policy

If you are not satisfied with your order, you may exercise the right of withdrawal within 30 working days from the date you receive the consignment (the working days are calculated from the proven date of delivery).

Please use the following returning address and contact us before sending:

E: hello@asanox.com
T: 02037 425 087
ASANOX ltd
33 Grove End Road
London
NW8 9LR

Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged, with the original labels attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 30 days to the account you paid with only if the articles are undamaged.

Please note we are a very small company in early stages of our journey. Unfortunately we cannot cover the cost for returns outside the UK. We hope to offer this service when the company expands.

 

What is the ASANOX warranty and repairs policy?

ASANOX products are made with the highest quality materials and craftsmanship, to protect you in some of the most bitter weather conditions. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided.

Our service does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. Please note, this service is void if the inside garment tags are removed. For any damage not covered under the service, ASANOX may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.

Note: In accordance with our Health & Safety Practices, in order for us to service your claim your item must be freshly cleaned. If your item has not been cleaned before it arrives we will be happy to clean it for you for a nominal charge, which we’ll confirm with you first.

 

What temperatures are the garments made for?

Garment Rating (°C)
The Explorer Jacket  -15 to -25
The Carnegie Jacket 5 to -5
Elite Fleece Jacket 0 to -10

Why Do We Offer Fur?

For ASANOX, functionality is paramount. We offer a SAGA certified Finracoon fur because it's ability to protect against frostbite and bitter winds is superior to faux fur. Fur trim around a hood works to disrupt airflow and create turbulent (warm air), which protects the face. 

Fur breeding regulations in the EU are the strictest in the world. The farm certification program provides added assurances since, in order to be awarded the certificate, a fur farm must exceed the current legal requirements. An important factor is the transparency of all operations. The Finnish Fur Breeders' Association and its stakeholders developed the certification criteria to cover the most important sectors of various farm operations. The certification criteria for a fur farm are: animal health and welfare, housing conditions, feeding, breeding, environmental protection and farm hygiene. The lives of animals bred on a certified farm and the fur production chain are documented and traceable. The Finnish authorities inspect fur farms regularly, paying attention to both animal welfare and the environmental protection measures taken by the farm.

 

How do ASANOX Explorer Jackets fit?

We always advise that you measure yourself properly with a tape measure before purchasing it, as individual style and comfort can vary by style. For those who are looking to buy the Explorer Jacket please be aware that it is not a slim fit design. However for those who enjoy a more fitted look we advise you consider one size smaller. This has worked well for previous costomers. If you are still unsure of your size please do contact us and we can help work out the best option for you.

Visit Size chart

Who manufactures our clothes?

We source our clothes from a small family run factory of which complies to the highest ethical standards and has even won awards for employee satisfaction. The factory also produces for well known technical luxury brands of whom only work with the best highly regulated manufacturers.